Frequently asked questions
Booking, payment and travel
How do I book a taxi from Bagdogra Airport?
Choose your route and car on our booking page, pay a 20% advance by UPI or card, and you get a confirmation on WhatsApp straight away. The driver’s name, photo and car number follow the evening before your trip.
What if my flight is delayed?
We track your flight number, so the driver arrives when you land. Waiting is free for 60 minutes after the actual landing time, and a delay never cancels the booking.
What is your cancellation policy?
Cancel up to 24 hours before pickup for a full refund of your advance. Inside 24 hours we refund 50%. Refunds reach your account within 5 working days.
Is the fare fixed, or are there extra charges?
The fare you see is the fare you pay. It includes fuel, tolls, parking, driver allowance and GST. The only extras are a flat ₹300 for pickups between 22:00 and 06:00, and permit fees for protected areas in Sikkim.
Is it safe to travel at night, or alone, from Bagdogra?
Yes. Every driver is verified with police records and has years of hill driving. Your trip is shared live with our 24-hour office, and solo travellers can share the car number and live location with family from WhatsApp.
Do I need a permit to visit Sikkim?
Indian citizens need no permit for Gangtok, Pelling or Namchi. Tsomgo Lake, Nathula and North Sikkim need a protected-area permit, which we arrange. Foreign nationals need a Restricted Area Permit for all of Sikkim.
How can I pay?
Pay the advance by UPI: scan our QR code on the booking page with any UPI app (Google Pay, PhonePe, Paytm, BHIM) and send us the payment screenshot on WhatsApp. Pay the balance to the driver in cash or UPI at the end of the trip.
Do you pick up from NJP railway station and Siliguri?
Yes. We pick up from Bagdogra Airport, NJP station, Siliguri Junction and any hotel or home in Siliguri, at the same fares.
